Frequently asked questions

How can we help?

Answers about Haldar, setting up a portfolio and using an invitation to access your tenancy.

About Haldar

Who is Haldar for?

Haldar is for landlords, property managers, property management companies and their tenants. It is designed first for tenancies in the United Arab Emirates.

Is Haldar available now?

Check the Customer access page for the current launch status and the entry points for managers and tenants.

Can I pay rent or book a contractor through Haldar?

Haldar does not process rent payments or arrange contractors. You can record and follow maintenance requests, and keep tenancy records and relevant dates together.

Does Haldar support Arabic?

The marketing site and the manager and tenant workspaces have English and Arabic interfaces. Use the language switch on the website to open the corresponding page or resource directory.

For managers

Can I bring in an existing portfolio?

An organisation administrator can use a CSV or XLSX template to import property and unit details. Haldar lets the administrator review the rows and fix issues before confirming the import.

Can different team members look after different properties?

Yes. Organisation administrators can assign properties to team members. Each member’s role and assignments determine what they can see and do.

What can I use for move-in and move-out?

Haldar has guided handover checklists and condition reports. Managers and tenants can review records that have been shared for their tenancy.

What does property-management software help a landlord organise?

It can put properties, units, tenancy records and follow-up tasks in one place. To compare tools, try an actual workflow such as adding a tenancy, following up on a repair or retrieving a handover record.

For tenants

How do I access My Home?

Use the invitation provided by your landlord or property manager when customer access is open. It connects you to your tenancy.

Can I report an issue and follow what happens?

Yes. Describe the issue and attach photos if helpful. You can follow request updates and stay in touch with your property manager in Haldar.

Where can I find my tenancy documents?

Open Documents from My Home to find files shared for your tenancy. Ask your property manager if you need a file that hasn’t been shared yet.

Looking for your Haldar workspace?

Find the right entry point for your role and check the current access status.

Customer access